Hyland Certifications

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OnBase Certified Support Engineer (OCSE)

The OnBase Certified Support Engineer (OCSE) certification is awarded to OnBase professionals who demonstrate the ability to resolve customer issues as the first line of support for an OnBase solution.

Certification Steps

1

Successfully Complete the Pre-Installation eLearning Course

This 90-minute, eLearning course provides you with the essential background information you need to succeed in all level-one OnBase courses.

 Visit Course

2

Successfully Complete Introduction to Installation or System Administration Course

For Partners, the Introduction to Installation course prepares IT Professionals for their role as OnBase Installers. For Customers, the System Administration course prepares you for your role as OnBase System Administrators.

 Introduction to InstallSystem Administration

3

Successfully Complete the Supporting OnBase Course

This five (5) day course will help you develop the practical skills needed to diagnose and troubleshoot common OnBase support issues.

 Visit Course

4

Complete an Implementation Report

Within 6 months of completing the Supporting OnBase course, download and complete the OnBase Implementation Report, then email your final report to installation_report@hyland.com.

 Learn More

Recertification Options

OPTION 1

Attend Any Two TechQuest Sessions.

Visit TechQuest Page

OPTION 2

Re-Take the Supporting OnBase Course.

Visit Course

OPTION 3

Attend any course during the two-day technical training at CommunityLIVE.

Visit CommunityLIVE Page

FAQs

Do you still have questions about the OCSE certification?

These courses are required because they provide the foundation of knowledge necessary for you to be successful in the Supporting OnBase course.

Your OCSE certification, like all Hyland certifications, is valid for two years.

See the Recertification Options section above with details on how to renew your certification for an additional 2 years.

To view the status of your Hyland certifications, see your training transcript by clicking the My Training tab at the top of the page.

Absolutely! As long as your certifications are current, we encourage you to include them in your resume or e-mail signature.

You will retain your Hyland certifications until they expire, but you will not have access to Hyland resources or systems until you are again employed by an authorized Hyland partner or customer.

Our recommendation is to renew certifications within six months of expiring.

If you see an error or a discrepancy on your training transcript, send us an e-mail at Training@Hyland.com and we’ll look into it.

TechQuest is a week-long conference dedicated to hands-on, focused OnBase training. TechQuest is offered three times per year at Hyland Software’s headquarters in Westlake, Ohio. For more information or to register, click here.

An Implementation Report is an overview document containing basic information about an OnBase solution. For more information about Implementation Reports, visit https://training.onbase.com/en/certifications/ir.
Download Certification OCSE Information