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Logging Issues Using the Hyland Global Services Issue Tracker

SECTION 1: Course Instruction

01 Using the Issue Tracker Application 7 m

SECTION 2: There is no assessment for this course.

The Hyland Global Services Issue Tracker is a great tool that can help your OnBase project run smoothly and easily. It allows you to quickly report any issues with your OnBase project, as well as easily check the status of any existing issues.

Join our Global Services experts as they walk you through the basics of using the Issue Tracker application.

  • eLearning
  • E1274
  • Beginner
  • 7 mins
  • Free

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Prerequisites
There are no prerequisites for this course.
Topics Covered
  • Logging Into the Issue Tracker
  • Creating a New Issue
  • Documenting an Issue
  • Monitoring an Issue
  • Enhancement Information Notes
  • Linking to a Similar Issue
  • Attaching Screenshots
  • Issue Resolution
  • Reopening an Issue