Load balancing in Workflow gives you the ability to intelligently determine who can see the items in Workflow, and when they can see them, based on business factors, allowing you to better control the flow of work for departmental teams.

Learn the advantages of using load balancing in your Workflow solution to assign and delegate work to end users. This course also covers how to configure and administer load balancing, as well as some helpful best practices.

It is best to take this course after understanding basic Workflow build steps, OnBase doc types and keywords, as well as basic OnBase user group configuration. Consider taking the suggested pre-work if you need this base knowledge.