Supporting OnBase
The Supporting OnBase Course provides a unique opportunity for OnBase professionals dedicated to the technical support function to develop practical skills for diagnosing and troubleshooting common support issues. The course includes classroom instruction coupled with practical exercises that address common issues faced by many partners and customers.
- Instructor-led
- I0259
- Intermediate
- 5 days
- $3,300 USD (Customer) - Rates outside the U.S. may vary
Prerequisite
Topics Covered
- Technical Support Engineer Certification Program
- System Architecture
- Techniques for troubleshooting
- Data Storage Issues
- OnBase Folders
- OnBase Client
- Scheduled processing
- Network Security
- Troubleshooting the OnBase Core
- Core Utilities
- Troubleshooting Workflows
- Unity Client Issues
- Electronic Forms
- Supporting the OnBase Database
- Troubleshooting Distribution Services
- Upgrading
- Resources
- Performance
- Student Requested Topics