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Web Server: Troubleshooting

SECTION 1: Course Instruction

01	Introduction	6 m
02	Definitions	4 m
03	Load Balancing and Installation Rules	6 m
04	Web and App Server Demonstration	3 m
05	Diagnostics.aspx Page	6 m
06	Diagnostics Console Overview	5 m
07	Diagnostics Console Common Errors	6 m
08	Failed To Get Session ID Error	7 m
09	Hyland Diagnostics Service	4 m
10	Hyland Diagnostics Demo	12 m
11	Summary Of the Diagnostics Console	1 m
12	IIS Logs And Status Codes	4 m
13	Windows Event Viewer	2 m
14	Using The Event Viewer	2 m
15	Process Monitor And Explorer	4 m
16	Diagnostics Console Client-side	4 m
17	Client-side ActiveX Controls	4 m
18	IIS Configuration	7 m
19	Authentication	8 m
20	Standard And Auto Access	5 m
21	Application Pool Settings Client Settings	5 m
22	Conclusion	1 m

SECTION 2: Final Assessment (Earn 80% or higher to earn credit)

Final Assessment

This course focuses on utilities provided by Hyland Software as well as third party utilities and logs that will aid in troubleshooting and debugging issues that may occur with the OnBase Web Server. The objective of this course is to become familiar with the utilities and logs available. Sample issues are discussed to emphasize how the utilities and logs are helpful in resolving issues.