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Troubleshooting: WorkView | Case Manager

SECTION 1: Course Instruction

01 Introduction
02 WorkView in Outlook
03 WorkView Full Text
04 Database Information
05 Troubleshooting Tips
06 SCRs

SECTION 2: Final Assessment (Earn 80% or higher to earn credit)

07 5 Question Assessment

Whether managing service requests, resolving issues or qualifying opportunities, control all aspects of the case including tasks, documents, forms, and events using WorkView | Case Manager. Make better business decisions and maximize productivity by connecting the right people with the right information at the right time.

Join Tech Support’s Mike Walkuski and Michael Hornsby in this Tech Support Training presentation that discusses Troubleshooting Tips and Tricks, Database Information and specific features in WorkView | Case Manager. Take the assessment to get credit on your Training Transcript for participating in this course.

  • Premium
  • P1104
  • Intermediate
  • 33 mins
  • Available with Premium Subscription

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Prerequisites
There are no prerequisites for this course.
Learning Paths with This Course