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Healthcare: Quality Assurance (QA) Solutions

SECTION 1: QA Solutions Overview

01 Introduction 2 m
02 QA Review vs. Audit 2 m

SECTION 2: Operational

03 QA Essentials 2 m
04 Roles and Responsibilities 3 m
05 Expected Turnaround Times 3 m
06 Best Practices 4 m
07 Advanced QA Solutions 6 m

SECTION 3: Technical

08 Preparing to Implement 5 m
09 Configuration Walkthrough 8 m
10 Configuration Demonstration 5 m
11 End User Demonstration 6 m
12 End User Demonstration: Manipulating & Rescanning Pages 3 m
13 End User Demonstration: Sending to Manager Resolution 1 m
14 End User Demonstration: Completing the Batch 3 m
15 End User Demonstration: Awaiting Manager Resolution, Rescan, and Awaiting Commit Queues 5 m
16 Advanced Audit Solutions 4 m

SECTION 4: Final Assessment (Earn 80% or higher to earn credit)

17 Final Assessment

Quality Assurance is a must when it comes to patient medical information. There are several ways Hyland solutions can help your organization structure quality assurance reviews without impeding on process efficiency. The outcomes of quality assurance solutions include ensuring accuracy prior to visibility in the patient record as well as data metrics to manage productivity standards.

Join Hyland's Global Healthcare experts Amanda and Aaron as they walk through roles and responsibilities, implementation, configuration and best practices for QA solutions.

  • Premium
  • P1572
  • Intermediate
  • 1 hr 2 mins
  • Available with Premium Subscription

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Topics Covered
  • Creating a Training Queue for New Employees
  • Capture Documents from within EMR
  • Identifying Trust Levels
  • Identifying Personnel and Hardware Needs
  • Identifying Impact on Service Level Agreements
  • QA Image Quality Process vs. the QA Review Process
  • Granting Necessary Privileges and Rights to Users
  • Override Trust by User
  • Interpreting Status Icons during QA Review